Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
REFUND POLICY
At KMILD AGRO EQUIPEMENTS, we strive to ensure that our customers are satisfied with their purchases. If you are not satisfied with your purchase, we will provide a refund or exchange, subject to the following terms and conditions:
Eligibility for Refund
- All products must be returned in their original packaging, unused, and in resalable condition.
- The product must be returned within 30 days of delivery.
- A valid proof of purchase (invoice or receipt) must be provided.
- Products that have been used or damaged due to customer misuse or neglect are not eligible for refund.
Refund Process
1. To initiate a return, please contact our customer service team at [insert contact email or phone number, e.g., +256758327891 or dhoyakeown@gmail.com].
2. Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number.
3. Please ensure that the product is properly packaged and includes the RMA number.
4. The product must be shipped back to our warehouse at the customer's expense.
5. Once the product is received and inspected, we will process the refund within 7-10 business days.
Refund Options
- Full refund of the purchase price, excluding shipping costs
- Exchange for a different product of equal value
- Store credit for the purchase price
Non-Returnable Items
- Products that have been customized or personalized
- Products that have been used or installed
- Products that are perishable or have a limited shelf life
- Products that are no longer in their original packaging
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately. We will provide a replacement or refund, and arrange for the return of the damaged product.
Shipping Costs
The customer is responsible for the cost of shipping the product back to our warehouse. We recommend using a tracked shipping method to ensure that the product is delivered safely.
Cancellation of Order
If you wish to cancel your order, please contact our customer service team as soon as possible. We will provide a full refund if the order has not been shipped.
Changes to this Policy
KMILD AGRO EQUIPEMENTS reserves the right to modify this refund policy at any time, without prior notice.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Dhoya Keown
+256758327891
dhoyakeown@gmail.com